Contact us

We usually reply within one business day.

Email: support@visaphotofit.com

Please include

• The document type you selected (visa, passport, green card or DV lottery).
• The browser and device you used (for example Chrome on Windows).
• What happened and, if possible, a screenshot. Please do not send photos of passports or ID documents.

Refunds

If a paid file does not match the technical specifications we list (size or file-size limit), email us within 30 days. See Section 6 of our Terms.

We cannot give legal or immigration advice or check the status of your application. For that, please use the official government websites or a licensed attorney.